Ability to save credit card/payment info | Voters

Ability to save credit card/payment info

Rene

As best I can figure out, credit card information can only be saved if someone has a membership. Would be great it were an option for all users. I often have parents or less IT adept students handing me their credit card for me to reconile their pass purchases. I have to manually enter the info each time. Frustrating for me and them.

January 11, 2021

Chaya Spencer

For me, too....

Kimberley Juster

Hi, I just moved over from MindBody as I wanted to build my online membership. And only recently discovered that my clients (who aren't on recurring memberships ) can't save there CC details. My customers are very disappointed as it use to be easy to book into their sessions. This absolutely needs to be fixed. And another recommendation would be that our PT clients can book into their own time rather than having a set schedule (my clients schedules move around every week). I find there is so much work for me now as I find myself booking them in weekly as they are getting frustrated.

Karyna

Agreed, it would boost my sales a lot if I was able to sign up a customer for a membership after they've already purchased a pass (and now they decided yes they want a membership, yay!) instead of sending them a link to enter their info (again) or me entering it again. This would be so helpful in converting our customers... esp since we are still just virtual.

BR Management

We also need this feature/integration as we are a studio focused primarily on memberships and and an older population. We need the ability to restart their memberships without having to call and ring through over the phone or in person. Our members are used to sending a quick email if they need something rang through or their membership renewed.

Ann Church

I agree. My seniors have problems with that.

Sheila

I agree especially for the non IT or older students, yes

Chris Patton

Merged in a post:

credit cards on file

Lina LeRose

please allow credit cards to be stored/updated/edited through a consumers punchpass account

January 15, 2021

Beth Gibney

Stripe offers the service of storing credit cards but the Punchpass integration does not allow access to that service. This is a huge problem that reduces sales.

BR Management

Beth Gibney: we agree! Really hard for memberships. Or allowing customers to input their credit cards or put them on file so we can ring through on our end as well.

Jay

I would like the ability to purchase a new pass or other item for a client using their credit card info that has already been sent to Stripe. That would be a great convenience for customers and our administration.

Susan

This would be absolutely vital for me. It's one of those things I wish I had known that that wasn't included in the integration with stripe as I might not have been so quick to transition over to punch pass. Now I have to figure out a work around using my website or another merchant account and then try to figure out how to make it as seamless as possible to the customer without risking any of their credit card info

BR Management

Susan: we agree!

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